Content Specialist, Customer Experience
Buenos Aires / Dublin, Dublin, Ireland / San Francisco — Customer Experience
About the Company
Worldcoin is a new, collectively owned global currency that will be distributed fairly to as many people as possible. Worldcoin will launch by giving a free share to everyone on Earth. We believe that this is an essential step to accelerate the transition towards a more inclusive global economy, providing new ways for everyone to share future prosperity. We hope you’ll join us on our ambitious journey.
About the Company:
Worldcoin (www.worldcoin.org) is an open-source protocol, supported by a global community of developers, individuals, economists and technologists committed to expanding participation in, and access to, the global economy. Its community is united around core beliefs in the inherent worth and equality of every individual, the right to personal privacy, and open and public collaboration. These beliefs are reflected in what the community is building: a public utility to connect everyone to the global economy.
The Worldcoin Foundation (www.worldcoin.foundation) is the protocol’s steward and will support and grow the Worldcoin community until it becomes self-sufficient. Tools for Humanity (www.toolsforhumanity.com) is a global hardware and software development company. It helped launch Worldcoin and continues to provide support to the Foundation, in addition to operating World App.
This opportunity would be with Tools for Humanity.
Location: Dublin, Ireland OR San Francisco, California
About the Role:
- Create and manage an extensive library of high quality multimedia support content, including FAQs, macros, and internal documentation for the CX team.
- Own localization efforts within the CX team, working closely with AI technology and reviewers.
- Proactively document and update processes, workflows, and tools while identifying areas for improvement.
- Analyze content usage and the needs of our users to provide necessary written and multimedia content.
- Communicate effectively and empathetically with internal (Product, Engineering, Operations, Legal, Trust & Safety, Fraud) and external stakeholders (BPO partners, 3rd party vendors).
- Work closely with CX Analyst to finalize macros, seek legal review, and obtain translations within a quick turnaround.
- Direct major updates to our uses on our social media channels.
About you:
- 4+ years of relevant content experience for a technology company, start up, blockchain, crypto or similar industry.
- Excellent written and verbal communication skills. English professional proficiency required.
- Multilingual proficiency in Spanish is preferred. Portuguese, Japanese, German and/or another language highly considered.
- Extremely detail oriented with a natural inclination to keep track of content changes.
- High organizational skills with a knack to manage multiple concurrent projects is a must.
- Experience working with Zendesk, Salesforce or other similar CRM platforms.
- Experience working with content tools such as Notion, Lokalize, Vimeo, and Figma.
- Basic Excel/Sheets and Google Workspace skills required.
- The ability to wear multiple hats and work in a fast paced and changing environment.
- Video production and editing experience is a plus.
Worldcoin participates in the E-Verify Program
Worldcoin is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Worldcoin is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
Worldcoin is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.